Top-of-the-line customer service should be unforgettable. Your customer service should be so over-the-top, so accommodating, so tuned in with the customer’s needs that it should be an impactful and memorable experience for them. THIS is what separates the average companies from the top in each industry, and this Playbook will show you how to be among the best.
- What Makes Customer Service Unforgettable
- How to Lay the Groundwork
- The Do's and Don'ts of Unforgettable Customer Service
- Phone Etiquette
- Email Etiquette
- Complaint Management
- Conducting Customer Surveys
- & More!